Webcasts Frequently Asked Questions

How do I participate in a Webcast?

Register for the webcast seminar of your choice using registration forms on the NFPA website.

You will receive a confirmation for your registration, instructions for joining the web seminar one week in advance, and a repeat set of instructions the day before the seminar, all via e-mail. 

The instructions will include:

• A web site address link and passcode for joining the video portion of the webcast; and

• A telephone number and passcode for joining the audio portion of the webcast.

Are there any technical issues I should be aware of?

There have been very few technical problems reported by participants. However, one item will help ensure a positive distance learning experience for you and other participants.

In relatively rare instances your web browser and internet firewall configurations can conflict with those of the webcast technology. Please take a few moments prior to your first webcast experience to conduct a compatibility test of your computers configuration. Simply go to http://nfpa.premiereglobal.com/attendee/support.aspx, and click the orange "Run System Test" button at the bottom of the screen. Make sure you conduct the test using the computer you plan to use the day of the webcast. If you have any problems or questions about the technology, contact Eric Armstrong at 414-778-3372 or e-mail earmstrong@nfpa.com.

A few participants have experienced some delay in transmission of the PowerPoint display, so that their video display lags behind the presenter's pace through the PowerPoint presentation. The source of the delay is difficult to pinpoint because the visual display travels via multiple internet servers, your company's servers, the NFPA server and our provider's server on the way to your computer.  

Are there any other procedures participants need to follow?

1. Please join the webcast at least five minutes prior to the scheduled start time.

2. Please place your phone on MUTE during the webcast to avoid background noise.

3. Please do not place your phone on HOLD! If you must take another call during the webcast, please disconnect and call back into the webcast when you are finished.