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Frequently Asked Questions

What do I need to participate in a Webinar?
  • Computer (internet-ready) for visual portion.
  • Phone for audio portion.
How do I participate in a Webinar?
  • Register for the Webinar
    • Register for the webinar of your choice on the NFPA web site.
    • Registration for specific webinar are also typically available through a variety of NFPA
       promotions (E-Newsletter, E-Alert, and E-mail).
    • To register, you will be required to enter your name, e-mail address and company
  • Use Webinar Instructions to Attend
    • Webinar instructions will appear on the screen after submitting your registration, as
       well as e-mailed directly to you.
       – If you register within one hour of the webinar’s start time, you will be automatically
         logged into the visual portion of the webinar presentation. Webinar instructions will
         still be e-mailed directly to you.
    • Click the link supplied in the webinar instructions to join the visual portion (computer)
       of the webinar.
    • Dial the conference call number and webinar ID supplied in the webinar instructions to
       join the audio portion (phone) of the webinar. An Audio PIN will be necessary and is
       shown after joining the webinar.
Are there any technical issues I should be aware of?

There have been very few technical problems reported by participants. However, one item will help ensure a positive webinar experience for you and other participants.

In relatively rare instances your web browser and internet firewall configurations can conflict with those of the GoToWebinar webinar technology. Please contact the GoToWebinar Customer Care Center at 1-800-263-6317. If you have any problems or questions about the webinar, contact Eric Armstrong, (414) 778-3372.

A few participants have experienced a very short delay in transmission of the PowerPoint display, so that their video display lags behind the presenter's pace through the PowerPoint presentation. The source of the delay is difficult to pinpoint because the visual display travels via multiple internet servers, your company's servers, the NFPA server and our provider's server on the way to your computer. 

Are there any other procedures participants need to follow?
  1. 1. Please join the webinar at least five minutes prior to the scheduled start time.
  2. 2. Participants are muted (listen only) upon entering the webinar to avoid any background noise  or static from possibly disrupting the presentation. If you have any questions during the webinar, please click the “raise hand” icon or type your question in the chat box and someone will be with you shortly.